Contact Us

By phone

Associates are available from 6 am to midnight ET.



Lines for the hearing impaired(moves focus)

In person

Locate a branch.


You can send us a secure message in online banking. Simply log in and select Messages.

Message us on Twitter

If you'd like, you can direct message @BBT on our verified Twitter account. Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please don't include account numbers or Social Security numbers for security reasons. Neither BB&T nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.  Our team will respond as quickly as we can Monday through Friday between the hours of 8 am and 5 pm ET. 

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How can I order checks?

It's easy to order checks, checkbook covers, personal deposit slips and address labels through online banking.

Once you log in, go to your account and select Order Checks & Supplies

Not enrolled in online banking? You can still order online(opens in a new tab) from Harland Clarke?.

How do I report or dispute a charge I don't recognize?

Immediately contact your local BB&T branch or call 800-BANK-BBT (800-226-5228). Report suspicious email that uses the BB&T brand by forwarding the email to

Learn more about how to report fraud.

What do I do if I forget my user ID or password?

We can help you find your user ID, or we can help you reset your password.

If you don't have a user ID yet, you'll need to enroll in online banking.

How do I find my routing number for my checking or savings account?

You can find the nine-digit routing number in the lower left corner of your checks. Your routing number is the number before your account number.

Find your BB&T routing number by state.

How do overdraft services and fees work?

As a BB&T client, you can get overdraft protection by?linking your personal checking account to another personal account.

Learn more about all overdraft options for your personal checking account.

BB&T and SunTrust to Merge

A combined 275 years of history and experience coming together to create the premier financial institution(opens in a new tab).

Get information for specific products or services

Trouble with your account?

Have a complaint?

Has something happened to you at BB&T that you feel wasn't handled well? If so, we want to know. We have dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed and responded to in a timely manner.

Call 888-628-3926. Associates are available Monday through Thursday from 9 am to 5 pm ET, and Friday from 9 am to 6 pm ET.

Email us at:

Phone lines for the hearing impaired

Hearing impaired clients: TDD (TDD compatible equipment required): 888-833-4228

We gladly accept relay service calls at 800-BANK-BBT (800-226-5228) and all of our branches. Please be advised that you or your relay service provider will be required to authenticate your identity prior to receiving any information regarding your account.

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Only deposit products are FDIC insured.

Investment and Insurance Products:

? Are not FDIC or any other Government Agency Insured ? Are Not Bank Guaranteed ? May Lose Value

Truist, BB&T®, BB&T Securities®, BB&T Sterling Advisors, Sterling Capital®, BB&T Investments, BB&T Scott & Stringfellow®, SunTrust®, SunTrust PortfolioView, SunTrust Robinson Humphrey®, SunTrust Premier Program®, AMC Pinnacle®, AMC Premier®, Access 3®, Signature Advantage Brokerage, Custom Choice Loan®, SunTrust SummitView® and GFO Advisory Services® are service marks of Truist Financial Corporation. All rights reserved. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, and SunTrust Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by SunTrust Investment Services, Inc. and BB&T Securities, LLC, and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, SIPC, and a licensed insurance agency where applicable.? Investment advisory services are offered by SunTrust Advisory Services, Inc., GFO Advisory Services, LLC, BB&T Securities, LLC, Sterling Capital Management, LLC, Precept Advisory Group, LLC, and BB&T Institutional Investment Advisors, Inc., each SEC registered investment advisers.? BB&T Sterling Advisors, BB&T Investments and BB&T Scott & Stringfellow are divisions of BB&T Securities, LLC.? ?Mutual fund products are advised by Sterling Capital Management, LLC. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank now Truist Bank.

The information contained herein is for informational purposes only and does not represent an official statement of your SunTrust Investment Services, Inc. account. Please refer to your monthly or quarterly statements for a complete record of your transactions, holdings, and balances.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of Truist Financial Corporation: SunTrust Bank now Truist Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, GenSpring, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Bank now Truist Bank, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.?

Branch Banking and Trust Company is now Truist Bank.?Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

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